Human Rights

Policy on Human Rights

The AS ONE Group endeavors to comply with the International Bill of Human Rights, the ILO Declaration on Fundamental Principles and Rights at Work, and other international standards relating to human rights, based on the UN Guiding Principles and Business and Human Rights.
Referencing these standards as basic policy, we respond to employees, business partners, and all individuals involved with respect, trust, and empathy.

  1. Compliance with applicable laws and regulations
    We comply with applicable laws and regulations, and respect internationally accepted human rights principles.
  2. Prohibition on forced labor and child labor
    We prohibit all forms of forced labor and employment of young workers under the age of 18 in hazardous work.
  3. Prohibition on discrimination
    We respect all human rights and do not condone discrimination and harassment based on race, ethnicity, nationality, religion, ideology, creed, gender, sexual orientation, gender identity, disability, age, social status, occupation, or differences in employment status.
  4. Consideration for work hours and appropriate wages
    We establish rules on employment concerning appropriate work hours, working overtime and late at night, holidays, and time off, based on the Labor Standards Act and labor-management agreements. We also endeavor to pay wages at a level that enables employees to cover the necessities of life and establish rules on wages that meet the legal requirements on statutory pay and deductions, overtime work, and other legal requirements.
  5. Freedom of association and right to collective bargaining
    We respect the right of workers to collective bargaining as the means for concluding labor-management agreements.

Enacted January 16, 2025

Policy on Response to Customer Harassment

(Response to inappropriate words and actions that violate social norms)

Employees of the AS ONE Group (“the Company”) will respond sincerely and calmly to opinions on defects and faults in products and services, and respect, trust, and empathize with all individuals involved.
To respond in this manner, we think it is necessary for employees who are responsible for customer service operations to be able to take pride in their work, based on a safe, secure employment environment.
In the event that the following sorts of inappropriate words and/or actions violating social norms are used against an employee, the Company will respond resolutely and terminate or refuse to provide customer service. Moreover, the Company may notify law enforcement, an attorney, and other authorities and take appropriate action when it deems a response to be malicious.

  • When products and services provided by the Company cannot be determined to be defective or negligent
  • When the contents of a customer’s opinion are unrelated to the contents of the products and services provided by the Company
  • Psychological assaults; coercive words and actions; continuous, persistent words and actions; words and actions repeated over a long period; sexual and discriminatory words and actions; etc.

Enacted January 16, 2025

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